1 Cancellation of Services
- Subscription Services: You may cancel your subscription at any time through your account dashboard or by contacting our support team at [email protected].
- Cancellations will take effect at the end of the current billing cycle. You will continue to have access until the end of the period you’ve paid for.
- We do not provide partial refunds for unused portions of the subscription term.
2 Hardware Purchases
- If you purchased a Cybird-powered router or hardware, you may cancel your order before it ships for a full refund.
- If the order has already shipped, you may return the product within 30 days of delivery for a full refund, minus shipping costs, provided:
- The product is in its original condition and packaging.
- Proof of purchase is provided.
- Return shipping is covered by the customer unless the product is defective.
3 Refund Eligibility
- Refunds are issued in the following scenarios:
- Product received is defective or damaged.
- You were charged in error.
- A promotional money-back guarantee applies (if stated explicitly during purchase).
- Non-refundable items include:
- Services already rendered (e.g. device monitoring, software license).
- Installation or setup fees.
- Customized hardware or software deployments.
4 How to Request a Refund
To request a refund, contact [email protected] with your order ID, reason for the request, and any supporting documentation or images (if hardware-related). Refunds are typically processed within 7–10 business days once approved.
5 Discretion and Abuse
We reserve the right to deny refund or cancellation requests if we suspect abuse of our policies or fraudulent activity.